I’m always amazed at how difficult it is to get a sold car out of our building. I suppose most people in the automotive industry are anxious to get vehicles out the door immediately after a sale, but in our world it seems quite the opposite. We want to make absolutely certain that every broken thing has been discussed (and hopefully addressed) before we ship a car. We are dedicated to continuous improvement.
It’s common for online car purchases from others to arrive with a long list of problems, and we work very hard to make sure that our product arrives with no problems and works properly. We’re not perfect, and not everybody wants to invest in all the repairs that we suggest, but we work very hard to keep refining our pre-departure processes and to keep making our cars wonderful.
There’s a special relationship that develops with each of our customers as we work through the process of selecting a car and then selecting its modifications. So once the build-sheet is locked-up, it’s really important to us to make sure that everything integrates properly, and that the final product is exactly what the customer expects.
It’s routine for us to take three to six weeks to build-out a car after a sale. Six different people have a hand on every car before it leaves the building. Only when everyone is complete with their process is the car ready to be loaded in the trailer and sent to its new home.
We arrived at the moment of departure for “Lawton” this week, and I made a video so you could have more insight into what it takes for us to get one of our Bugeyes on its way. What’s particularly remarkable about Lawton is that this was a very nice car when we received it, and we still performed hours of maintenance and upgrades to get it to a place where we were comfortable sending it to its new home in California.
That’s part of the fun for us… each one is different. And we try to make each one better than the one that shipped before. Check out the video below, give us a call and let us build a Bugeye for you!